FAQ – ENGLISH

Our office is located in Scuol at Stradun 322. It is close to the Bogn Engiadina spa.
We share the space with the Arvenliebe shop. Parking spaces are available directly in front of the office.

Google Maps link: https://maps.app.goo.gl/i6aw88BeFJ4DrHqN9

Our office is open at the following times:

Winter high season (end of January – first weekend in March)
Monday – Sunday
9:00 a.m. – 11:45 a.m. | 1:45 p.m. – 5:00 p.m.

January, March, June – October
Monday – Saturday
9:00 a.m. – 11:45 a.m. | 1:45 p.m. – 5:00 p.m.
Closed on Sundays

April – May & November
Monday – Friday
9:00 a.m. – 11:45 a.m. | 1:45 p.m. – 5:00 p.m.
Closed on Saturdays and Sundays

Outside office hours, we can be reached by email: info@engadin-booking.ch

In very urgent cases, there is an on-call service.

You can check in from 4 p.m. and check out by 10 a.m.

Depending on availability, early check-in or late check-out may be possible.
Please enquire with the Engadin Booking Team if required.

Yes, we are happy to provide our guests with discounted Vereina tickets. These can be purchased in advance by email or on site at our office.

Winter price (1 December to 30 April) CHF 31
Summer price (1 May to 30 November) CHF 27

Payment can be made with the balance for your accommodation, by credit card, TWINT, bank transfer or in cash at our office.

Order Vereina tickets here

We offer our guests discounted admission to the pool and sauna area or the Roman-Irish bath.

Tickets can be purchased in advance by email or at the counter during your stay with us. Payment can be made by bank transfer, credit card or cash.

Order Bogn tickets here

Yes, we allow dogs in the flats, but not in all of them. Below you will find all flats that allow dogs:

Holiday homes for your four-legged friend

When searching for flats on our website, you can also use the *Pets* filter to find all flats where four-legged friends are allowed.

Pets are charged at CHF 10.00 per night per animal.

A starter kit is provided for you in the holiday property.
This kit contains the following items to ensure a pleasant start to your holiday:
sponge, cleaning cloths, toilet paper, kitchen roll, bin bags, dishwasher tablets or washing-up liquid, a number of coffee pods to get you started… and a little surprise.
We charge CHF 6.50 per person for this package.

Shortly before your arrival, you will receive all the information you need about key collection once you have completed online check-in.

Guests must check in online before arrival. All travellers‘ names must be provided.

Only once this has been done will you receive your guest card and information about key collection.

Your arrival email contains all the information you need about where to find the key. If you still have difficulties, you can reach us by telephone on: +41 81 864 02 02.

After 5 p.m., there is an on-call service for urgent matters.
Our on-call number is +41 76 230 50 46.

The currency can be changed at the top left of the homepage.

Tickets can be purchased on site at the mountain railway ticket office. Or you can conveniently purchase your tickets online from home to avoid queues.

Order your ski pass here

We rent out baby cots for your little ones.

We charge CHF 50.00 for one week.

Some apartments already have cots available, in which case you will not be charged.

Book a cot directly

We are happy to offer high chairs for hire for the youngest members of your family.

We charge CHF 30.00 per week.

Some apartments already have high chairs, in which case you do not have to pay for them.

Request a high chair here

During the winter high season (Christmas & New Year’s Eve, end of January to mid-March), the apartments can only be rented on a weekly basis.
The arrival and departure days are fixed. Depending on the apartment, these are Friday, Saturday or Sunday.

During the low season, we have a minimum stay of 3 nights.
The arrival and departure days are flexible.

The tenant may withdraw from the contract at any time under the following conditions:

– Up to 42 days before arrival: CHF 150 processing fee
– 41 to 10 days before arrival: 50% of the rental price
– 9 to 1 days before arrival: 80% of the rental price
– 0 days before arrival, no-show: 100% of the rental price

Click here for the terms and conditions

Before your arrival, you can order a fridge stocked with fresh, regional products.

Fill your fridge – book here

You will receive your guest card approximately one week before arrival. This card allows you to use public transport in the Lower Engadine free of charge.
You can also book discounted holiday experiences.

Search for holiday experiences

Upon arrival, all beds will be made with bed linen and towels will be provided.

There is a charge of CHF 15.00 per person for bed linen and CHF 7.00 per person for towels.

We do not manage smoking apartments. Smoking is prohibited in holiday accommodation.

An administrative fine will be charged in the event of misuse.

We will be happy to reserve a ski box for you before your arrival.

We charge 30.00 CHF for this service.

Our caretaker Maren is handy and will rush over to help you.
Simply let us know by telephone or email.

You are welcome to store the lugages at our office in the meantime.

Most apartments have one or both of these. You will find the information in the apartment description.

If your apartment does not have a raclette or fondue set, you are welcome to order one from us.

There is a rental fee of CHF 20.00 for this. You are welcome to pick it up at our office.

We are delighted to accept new apartments and look forward to offering guests a new holiday home.

We are happy to advise you.